Terms and Conditions
We are T Brandon Agencies Ltd a company trading from Rathnew Business Park Wicklow Ireland. When you (the person named on the order) place an order with us we do business together under the following terms and in conjunction with our general terms & conditions.
1. Prices
We offer goods for sale through, our website www.brandonagencies.com , our catalogue and our trade centre. Our prices vary from time to time and printed material such catalogues or advertisements will always show the dates when the prices are valid. During the valid period of a catalogue we may offer things at a lower price. This could be a special offer or just an everyday price cut. Dual pricing is displayed on our site Vat exclusive / Vat inclusive.
2. Payment
All of our goods are offered to you on a payment with order basis. We use a company called Braintree to take our credit card transactions (please contact www.braintreepayments.com for further information). Contact information from the customer details forms is used to verify user by email identification.
3. Dispatch
We will normally dispatch your goods within 24 hours of payment being received. Some items may be out of stock, in this case we will inform you by email with firm lead time.
4. Delivery
We will deliver your order to any verified address. Our standard delivery uses a national carrier or on larger items a pallet delivery company. We aim to dispatch goods in stock as quickly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We shall inform you of any subsequent change to the delivery time.
For deliveries outside the Island of Ireland we reserve the right to alter delivery charge, we will only charge extra on instruction from you.
5. Receiving Orders
Unless we have your written authorisation, we will always require an authorised signature when delivering goods to you. We will not be held responsible for non-delivery due to lack of signature.
6. Availability
We aim to keep sufficient stock to meet demand. However on occasions of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order while new stock is obtained.You may contact us at any time to check on the progress of your order.
7. Cancellation
If you wish to cancel your order you may do so at any time until we dispatch it. If you wish to cancel the order you should do so by email (sales@brandonagencies.com).
8. Warranty
If any of the goods we supply fails to perform satisfactorily please send the goods to us at our depot where one of our trained engineers will carry out a thorough inspection and examination. If we agree that there is a warranty claim we will carry out any repair and return the goods to you in a short a time as possible. Should the item be non-warranty we will send you a written quotation for the repair. We are not liable for loss of business by you due to a product failure. Some of the goods we sell carry longer manufacturer’s warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturer’s warranty.
9. Our Mistakes
We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.
10. Unforeseen Circumstances
Where things like strikes, wars, acts of terrorism or even small things like power cuts interfere in our business with you, we will do our best to keep things going. We shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.
11. Age Restrictions
Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.
12. Liability
Nothing in these Terms of Business is intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our Guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.
13. Law
These terms of business will be interpreted and adjudicated under Irish law.
14. Making a Payment
This website operated by T Brandon Agencies Ltd uses Braintree Payments for totally secure online payments. Your card details are never stored by us. Transactions are carried out over Braintree Payments secure pages and your details are transferred using SSL encryption.
We accept all major credit and debit cards including American Express, MasterCard, Visa, Visa Debit, Visa Electron and Maestro.
PayPal is also accepted, just select the PayPal icon at the checkout.
Safety Warning
Working at height, in Confined spaces, Climbing, mountaineering and other similar activities can be hazardous. The selection and use of suitable equipment for particular tasks and climate conditions does require skill. In the interests of your safety and the safety of others, you should ensure that you are properly equipped and trained in the use of the equipment. You should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a person who is suitably qualified before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.